Terms & Conditions
Hezire products come with a 2-year manufacturer’s warranty. The conditions of the warranty are as below:
- The warranty is non-transferrable and is limited to the original purchaser only.
- Warranty shall be limited to the repair or replacement of the product which fails during normal use for a period of 2 years from the date of purchase.
- The warranty is non-transferrable and is limited to the original purchaser only.
- Warranty shall be limited to the repair or replacement of the product which fails during normal use for a period of 2 years from the date of purchase.
- You will require a dated receipt to prove the original date of purchase. Please keep this receipt safe in case of a warranty claim.
- The warranty is voided if the product has been subject to physical damage, improper installation, modification or repair by unauthorized third party.
- We reserve the right to make changes to the product, packaging and product documentation. We will endeavor to reflect any changes on the product packaging and user manual.
- If the product is found to be defective, please contact your local retailer or distributor along with your proof of purchase to arrange a replacement or repair.
Shipping & Return Policy
We promise to deliver your product(s) on time for your satisfaction. Our team delivers product(s) all over the UAE with specified delivery charges. (Exclusions specified)*
Our delivery takes place as per the table below
Dubai / Sharjah / Ajman | 1 – 3 working days. |
Rest of the Emirate | 2 – 5 working days |
What is our return & exchange policy
Our return & exchange policy is subject to the following terms and conditions:
- All product/s should be accompanied by the original Sales Invoice for Return and Exchange.
- Incorrect/ Damaged / Defective Unit:
- The product/s must be in unused and unopened condition, with the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
- Open products will be accepted if different from the description or picture displayed on the website.
- Return request of the product must be initiated within seven (7) days of receipt of shipment.
Missing Items:
- The amount of any lost item will be deducted from the refunded amount.
- Exchange of items:
- In the event of any exchange, the difference amount will be adjusted
- Non-returnable products:
- Kindly refer to the Non- Returnable Criteria section below
- Conditions apply for any exchange during promotions.
*Customer will be charged AED 100 for the conditions specified in the section “Change of Mind.”