We promise to deliver your product(s) on time for your satisfaction. Our team delivers product(s) all over the UAE with specified delivery charges. (Exclusions specified)*

Our delivery takes place as per the table below

Our return & exchange policy is subject to the following terms and conditions:

1. All product/s should be accompanied by the original Sales Invoice for Return and Exchange.
2. Incorrect/ Damaged / Defective Unit:

• The product/s must be in unused and unopened condition, with the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
• Open products will be accepted if different from the description or picture displayed on the website.
• Return request of the product must be initiated within seven (7) days of receipt of shipment.

Missing Items:

• The amount of any lost item will be deducted from the refunded amount.

5. Exchange of items:

• In the event of any exchange, the difference amount will be adjusted

6. Non-returnable products:

• Kindly refer to the Non- Returnable Criteria section below

7. Conditions apply for any exchange during promotions.

*Customer will be charged AED 100 for the conditions specified in the section “Change of Mind.”

You can make online payments using debit/credit card, GPay or COD

If you have created an account, you can track your order by going to your profile > track my order.

You can track your order by : https://hezire.com/track-my-order/

You need to keep your billing email ID and order ID to track your order